Frequently Asked Questions

In this section you will find answers to many frequently asked questions about our online ordering system for parents and students.

Go to the My Account page, enter a new password and confirm the new password, then click the Update Account button.
Go to the My Account page, enter a new Email address and click the Update Account button.
Yes - if you did not setup more than one child when creating your account, you can do so through the My Account page. There is a limit of 7 children per account.
This can be done on the My Account page. Find 'Your Students', click the 'X' next to the name to the name of the child to remove them from your account.
This can be done on the My Account page. Click on the pencil for the child who needs to be edited and choose the correct school in the list.
If you have more than one account for different children, get in touch with customer services and we will look into merging your accounts and closing the accounts you no longer need - you can choose which account you wish to keep.
Yes - you can order for as many children in as many sizes as you like.
Children from different schools can still be ordered for at the same time. The only difference is the clothes will no longer be able to be delivered to school.
Home delivery - £4 for all orders under £70
School delivery (if applicable) is free of charge. Delivery is once a week during term time.
Orders over £70 are delivered to home free of charge.
All items in stock will be delivered within 5 working days.
School delivery information (if applicable) is displayed on the delivery page during checkout.
School delivery information (if applicable) is displayed on the delivery page during checkout.
Please go to the school's main office, your parcel will be labelled with your child's name.
Yes, however we are able to leave the parcel with a neighbour or in a requested safe place.
Upon ordering your garments you can select an alternative delivery address, however once your parcel has been dispatched we are unable to change.
No, we use a courier company for our deliveries and we are unable to specify a day or time. Delivery can be between 8.30 – 5.30pm Monday to Friday.
No, we do not have the facilities for collections.
Yes, the name on the account does not need to match the person making the payment.
No, we do not accept American Express.
No, we only accept card payments over the phone. If you are unable to do this you can send your order by post along with a cheque or postal order.
We offer a 30 day Returns Policy on all goods, items which are not in their original packaging or have any tags removed will not be eligible for a refund. We do not offer an exchange service and all returned items will be refunded via the original payment method.
On the ordering screen you can see which items are compulsory or optional for male/female. These details are also within your order form pack.
If you have credit on your account and wish to use it this can only be processed by ringing our customer services department. At this present time we are unable to process these on our website.
We offer a 30 day Returns Policy on all goods, items which are not in their original packaging or have any tags removed will not be eligible for a refund. We do not offer an exchange service and all returned items will be refunded via the original payment method. Please post any returns via a post office using the postage paid sticker attached to the Returns form in your package.
No, all of our returns are free of charge. The Post Office will provide you with a receipt and a tracking number, which will enable you to trace the parcel.
Please allow 2 working days for us to receive the parcel and a further 7 working days (depending on the time of year) to process the returned items.
No, all returns have to be returned to us using the returns form and posted back to us using the attached postage paid sticker.
You can use the same packaging you received the items; all you need to do is place the Postage Paid sticker over your address.